Complaints Dashboard

The Kite Complaints Dashboard helps organisations manage community complaints.

Complaints Dashboard Features:

A table is displayed showing recorded complaints, with the following fields:

• Complaint number - this must be a unique number.

• Creation time - the date and time the complaint was added to Kite.

• User - the username of the initiating user.

• Status - Can be:

  • Pending - indicates the report has been submitted and is being processed.

  • Completed - indicates the report has been completed and is available to view.

  • Error - indicates there is an error processing the report. For example, if sites are not set up appropriately an error could be caused. If this status appears, you can resubmit the request to generate the report again.

  • Cancelled - indicates the report is no longer valid. It will still be available in the database, but not accessible on the dashboard. The unique complaint number will also be cancelled to allow a user to submit the report again if needed.

• Button to view the report.

• Button to download the report as a PDF file.

• Button to sync the report.

• Button to cancel the report - users cannot delete reports, but they can be cancelled by selecting this button if an error is found.

This dashboard also provides the ability to search past reports using the search bar in the top right corner. You can search based on complaint number, creation time, user or status.

Creating a New Report

To create a new report, first select the Create Report button in the top right corner of the dashboard page. A window should appear as shown below. Fill out the fields (those with a red star are required) and select Create.